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Support & Help

Frequently Asked Questions

Setting Up Customer Account

How do I create a customer account?

To create your Level5 Tools customer account, click on Join under Your Account in the upper right-hand corner. Enter your email address and create a password. You will also have to enter your First Name and your Last Name. Then simply click on Create to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

To edit your DEWALT Drywall Tools customer account click on “My Account” in the upper right corner.

Ordering and Payment

What are my order payment choices?

During the checkout process, you may choose any of our current payment options and continue to place your order. Please note that orders will ship only once payment has been received.

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

Can I access copies of my purchase invoices?

To access your invoices click on My Account in the upper right-hand corner. You will be able to view and print all your DEWALT Drywall invoices.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

How do I resolve a question about my charges?

We recommend that you first review your order by visiting My Account in the upper right-hand corner and comparing your order history with your financial records. If you have further questions or concerns, please Contact Customer Service for further assistance.

How long will it take for a credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s). If you have any questions about your account please Contact Customer Service for assistance.

Ordering and Payment

Which countries do you ship to?

When you create a DEWALT Account you will be asked to provide your complete shipping address. If your country is not listed in the dropdown menu, unfortunately we are unable to ship to your country at this time.

How much will it cost to ship my order?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices

When will my order ship?

We will ship your order shortly after we receive payment from you. At the time of placing your order, you may verify availability information on each individual product page. After placing your order, you can access Your Account in the upper right-hand corner to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. You may Contact Customer Service for questions or assistance.

Has my order shipped?

You can quickly check to see if your order has shipped clicking on Your Account in the upper right-hand corner. From here you will be able to check the status of shipment of your order.

Tracking

How do I change quantities or cancel an item in my order?

The easiest way to alter a quantity or remove an item in your order is to Contact Us immediately. If your order has not yet shipped, we will do our best to accommodate your changes.

How do I track my order?

Track your order easily by clicking the My Account link in the upper right-hand corner.

What if my order is delayed?

If your order appears to be delayed click on the My Account in the upper right-hand corner to check the status of each item in your order. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please Contact Customer Service for assistance.

What if there is an item is missing from my shipment?

If your order appears to have a missing item click on My Account in the upper right-hand corner to check the status of each item in your order. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, Contact Customer Service for assistance.

What if there is a part is missing from my shipment?

If your order appears to have a missing item click on My Account in the upper right-hand corner to check the status of each item in your order. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, Contact Customer Service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. If you have any questions about backordered items please Contact Customer Service for assistance.

Questions and Returns

What if I received the wrong product?

If you feel that you have received the wrong product, please Contact Customer Service for assistance within 72 hours of receiving the product.

How do I return or exchange a product?

We will accept returns for exchange or refund up to seven (7) calendar days after delivery of the product when accompanied by the original sales receipt. Please see our Return Policy for complete details.

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We are located at 118 Abbie Avenue, Kansas City, KS 66103

Phone: 913-631-0804, Fax: 913-738-5515, Toll Free: 866-562-4229

Email: info@level5tools.com

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