Returns & Exchanges
Our goal is your complete satisfaction and we will do what we can to make it right.
Below are our standard processes for returns and exchanges. However, if you would prefer to discuss your issue with one of our DEWALT Drywall Tools team members, please call us at toll-free at 866-562-4229 (local: 913-631-0804 Monday through Friday between 8am and 4pm Central Standard Time.
Purchases from DEWALT Drywall Tools Direct
If you are not completely satisfied with your purchase at DEWALT Drywall Tools you may exchange your purchase within the first 15 days from your date of purchase provided the product is unused and still in the original package. The customer will be responsible for the cost of return shipping.
Refunds will be at the discretion of DEWALT Drywall Tools solely and will only apply to unused items that are in the original package.
- Items returned with a DEWALT Drywall Tools receipt within 15 days of the date of purchase will be refunded at the original purchase price and in the original payment method.
- Items returned without a DEWALT Drywall Tools receipt within 15 days of the date of purchase will be processed as an exchange/credit.
Shipping Charges on Returns
The cost of shipping your product back to DEWALT Drywall Tools is non-refundable. Exceptions may be made at the discretion of DEWALT Drywall Tools if you purchased direct from DEWALT Drywall Tools and an error occurred on our part in the original shipment of your order (for example, you received the incorrect item). However, shipping the replacement item back to you will be at the expense of DEWALT Drywall Tools.
If you purchased from DEWALT Drywall Tools and you are returning your product because it is defective, we will also provide you with a 10% discount code that you can apply to your next purchase with DEWALT Drywall Tools to assist in offsetting any shipping costs incurred.
DEWALT Drywall Tools offers a Limited 5-Year Warranty. All Warranty details, including how to make a claim, may be accessed on our Product Warranty page.